Quality and environment policy
First Hotel in Spain Certified With the Standards
14.001 for the Environment and 21.401 for Sustainability
This policy will be reviewed annually, within the management review report.
Satisfy the Needs of Our Clients
TO OFFER A QUALITY SERVICE
paying special attention to the quality of the product and the high professionalism and qualification of our staff.
WORK IN TEAM
good communication, information and participation.
TO TAKE INTO ACCOUNT THE ENVIRONMENTAL IMPACTS
of our services, in order to carry out an adequate management of them.
IDENTIFY AND ANALYZE ALL LEGISLATION
and other commitments applicable to the hotel in order to ensure compliance.
TO FOLLOW-UP ALL THE ACTIVITIES CARRIED OUT IN THE HOTEL
through visits, supervisions and audits, which guarantee the continuous improvement of the system.
COLLABORATE IN THE ENVIRONMENTAL INFORMATION AND AWARENESS
of clients and interested parties.
TO ESTABLISH THE TECHNICAL AND ECONOMIC MEANS POSSIBLE TO PREVENT POLLUTION OF THE NATURAL ENVIRONMENT.
Within the framework of this policy, a series of objectives will be defined annually, which will be monitored.